Privacy Policy

1. Information We Collect

We may collect the following categories of information.

Information you provide

• Your name
• Email address
• Account login information
• Membership level and account status
• Saved or shared deals
• Support requests and messages
• Survey responses, feedback, or other information you send us
• Booking confirmation details that you voluntarily include in a support request
• Files or images you voluntarily attach to a support request

Account and authentication information

When you create an account or sign in, we may collect information needed to authenticate you and maintain your account. If you sign in through a third-party service, such as Google, Apple, or another supported provider, we may receive basic profile information permitted by that provider, such as your name, email address, and account identifier. We do not receive the password you use with a third-party sign-in provider.

Membership and payment information

If you purchase a premium membership, payments are processed by a third-party payment provider such as Stripe. We may receive limited payment-related information, including payment status, subscription status, billing date, renewal date, card type, the last four digits of your payment card, billing country or postal code, and transaction identifiers. We do not directly store your complete payment-card number or card security code.

Website and device information

When you visit or use our Services, we may automatically collect information such as your Internet Protocol address, browser type, device type, operating system, referring pages, pages or features viewed, dates and times of visits, links or buttons clicked, general geographic area based on your IP address, cookie and similar technology identifiers, and error, performance, and diagnostic information.

Email engagement information

When we send emails, we may receive information about whether an email was delivered, opened, or clicked, subject to your device settings and applicable law. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. Transactional or account-related messages may still be sent when necessary to operate your account.

Travel-booking information

Hotel and travel searches, reservations, payments, modifications, and cancellations made through the booking portal are handled by Xeni or another third-party travel-booking provider. The booking provider may collect information such as traveler names, contact details, payment information, travel dates, destination and hotel selections, special requests, and reservation details. Information collected directly by a booking provider is governed by that provider’s privacy policy and booking terms. Family for Adventure may receive limited information about a booking when necessary to confirm membership access, provide support, understand service usage, or administer the membership relationship.

2. How We Use Information

We may use personal information to:

• Create, authenticate, and maintain member accounts
• Provide free and premium membership features
• Display the correct deals and member access
• Allow members to save and share deals
• Process and administer premium memberships
• Communicate about account activity, membership status, renewals, and service updates
• Respond to support requests
• Send weekly deals, travel guides, newsletters, and marketing communications
• Personalize or improve the member experience
• Understand how visitors and members use our Services
• Maintain, troubleshoot, and improve website performance
• Detect fraud, abuse, security threats, or prohibited activity
• Enforce our Terms and protect our rights
• Comply with legal requirements
• Complete a merger, acquisition, financing, sale, or other business transaction

We may combine information collected from different parts of the Services when reasonably necessary for these purposes.

3. Cookies and Similar Technologies

We may use cookies, pixels, local storage, software development kits, and similar technologies. These technologies may help us keep you signed in, remember your preferences, maintain website security, understand website traffic and usage, measure email or campaign performance, diagnose technical problems, improve our website and membership experience, and measure the effectiveness of advertising, when applicable.

Types of cookies we may use

• Essential cookies — needed for account login, security, website functionality, and other core features.
• Preference cookies — remember choices such as login state, display preferences, or saved settings.
• Analytics cookies — help us understand how visitors use our Services and which pages or features are most useful.
• Advertising cookies — if used, may help measure advertising performance or show more relevant advertising.

You may be able to manage nonessential cookies through a cookie banner, cookie settings tool, or browser settings. Blocking some cookies may affect how parts of the Services function. Browser-based “Do Not Track” signals are not interpreted consistently across the industry. Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Service providers

We use outside companies to help us operate the Services. These providers may support website and application hosting, cloud databases and storage, account authentication, payment processing, email delivery and marketing, customer support, website analytics, security and fraud prevention, travel search and booking, and error monitoring and technical operations. These providers may process information only as necessary to perform services for us or as otherwise permitted by their own policies and applicable law.

Travel providers

When you use a travel-booking portal, information may be provided to the booking platform, hotels, resorts, wholesalers, suppliers, payment processors, and other parties necessary to search, reserve, pay for, or service your booking.

Legal and safety disclosures

We may disclose information when we reasonably believe it is necessary to comply with a law, regulation, subpoena, court order, or lawful government request; protect the rights, safety, or property of Family for Adventure, our members, or others; investigate fraud, security issues, or violations of our Terms; or establish, exercise, or defend legal claims.

Business transactions

Information may be disclosed as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction.

With your direction or consent

We may disclose information when you ask us to do so, authorize the disclosure, or use a feature designed to share information with another person. For example, when you use a deal-sharing feature, the information you choose to share may be available to the recipient of the shared link.

5. Selling or Sharing Personal Information

We do not sell personal information for money. If we use advertising or analytics technologies that are legally considered a “sale” or “sharing” of personal information under an applicable state privacy law, we will provide any notices and opt-out choices required by that law. You may contact us at support@familyforadventure.com to ask about available privacy choices.

6. Marketing Communications

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email. You may continue to receive messages that are necessary to confirm your account, reset your password, communicate about billing or membership status, respond to support requests, provide security alerts, or deliver other transactional or service-related information. Unsubscribing from marketing emails does not automatically close your account or cancel a premium membership.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, administer memberships and transactions, resolve disputes and support requests, comply with legal, tax, accounting, and reporting obligations, prevent fraud and abuse, enforce agreements, and protect our legal rights. Retention periods may vary depending on the type of information and why it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to technical limitations and legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, database, network, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your login credentials and notifying us if you believe your account has been compromised.

9. Your Privacy Choices and Rights

Depending on where you live and which laws apply, you may have the right to request that we confirm whether we process your personal information, provide access to personal information we hold about you, correct inaccurate personal information, delete certain personal information, provide a portable copy of certain information, explain the categories of information collected, used, or disclosed, opt you out of certain targeted advertising, selling, or sharing, limit certain uses of sensitive personal information, or reconsider a denied privacy request. These rights may be subject to exceptions, identity verification, and legal limitations.

To submit a privacy request, contact us at support@familyforadventure.com with the subject line “Privacy Request.” Please include your name, the email address connected to your account, the type of request you are making, and enough information for us to reasonably verify and process the request. We may request additional information to verify your identity. We will use verification information only for the purpose of handling the request. You may also use an authorized agent where permitted by law. We may ask for evidence that the agent is authorized to act for you. We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. California Privacy Notice

This section applies only when the California Consumer Privacy Act, as amended, applies to Family for Adventure and the individual making the request. During the preceding 12 months, we may have collected the categories of personal information described in this policy, including identifiers, customer account information, Internet or electronic activity, general geolocation information, commercial or membership information, communications and support information, and inferences based on service activity. We collect this information from you, your device or browser, authentication providers, payment providers, booking providers, and email, hosting, analytics, and other service providers. We use and disclose these categories for the business and commercial purposes described in this policy. California residents may have rights to know, access, correct, delete, and opt out of certain uses or disclosures of personal information, subject to eligibility, statutory thresholds, verification, and exceptions. We do not knowingly sell the personal information of consumers under 16. To submit a California privacy request, email support@familyforadventure.com with the subject line “California Privacy Request.”

11. Children’s Privacy

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact support@familyforadventure.com so we can review and address the situation. Parents and guardians should supervise children’s use of travel guides, shared links, and other public portions of the website.

12. Third-Party Websites and Services

Our Services may contain links to third-party websites and services, including travel-booking platforms, hotels and resorts, payment providers, social networks, authentication providers, affiliate or partner websites, and external travel resources. We do not control the privacy, security, content, or business practices of third parties. When you leave our Services or provide information directly to another company, that company’s privacy policy and terms apply. You should review the privacy policies of third-party services before providing personal information.

13. International Visitors

Family for Adventure is based in the United States. If you access the Services from outside the United States, your information may be transferred to, processed in, and stored in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Last updated” date at the top. If a change is material, we may also provide notice through the website, member dashboard, email, or another appropriate method. Your continued use of the Services after an updated policy becomes effective is subject to the revised policy.

15. Contact Us

For questions, privacy requests, or concerns about this policy, contact: